ITIL® 4 Foundation

ITIL 4 Foundation is the entry level to ITIL 4 and equips candidates with a basic understanding of the ITIL framework. ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited, all rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Course and Overview

This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for improving the quality of IT services across the IT organization.

ITIL® 4 Foundation Training

ITIL training courses are run by accredited training organizations, in a variety of formats. eNetwoQ is part of ATO in Indonesia. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts, and terminologies associated with the ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.

The course will help you to understand:
1. How modern IT and digital service organizations operate
2. How value streams increase speed and efficiency
3. How cultural or behavioral principles guide work that benefits the wider organization
4. How to use commonly-used service management terms and concepts

Training Syllabus

  • Introduction to Service Management and ITIL®
  • Key Concepts of Services Management
  • The Four Dimensions of Service Management
  • Service Value System
  • ITIL Management Practices
  • ITIL® 4 Foundation Tips & Trick
  • ITIL® 4 Foundation Simulation Exam

Facilitator :

ITIL 4 Foundation Approved Trainer and IT Management Professional with over 12 years of experience in the industry and holding valid ITIL 4 Managing Professional (MP)

ITIL® 4 Foundation Exam

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.


  • No pre-requisites as this is entry level

Our ITIL® 4 Foundation Products

ITIL® 4 Full Package

Training + Exam

  • Include Exam
  • Offline/Online/Hybrid
  • Module Training in Softcopy
  • Supporting Document in Softcopy
  • Lifetime consultancy after training (WAG)
  • ITIL® 4 Foundation Simulation

ITIL® 4 Corporate Training

Customized to your team’s need

  • Include Exam
  • Customized Online/Offline
  • Module Training in Softcopy
  • Supporting Document in Softcopy
  • Life time consultacy after training (WAG)